BrandSpark International Announces 5th Annual Most Trusted Grocery Retailers in America
NEW YORK, Jan. 4, 2023 /PRNewswire/ - In partnership with Newsweek and Winsight Grocery Business, BrandSpark International announces the fifth annual grocery edition of its BrandSpark Most Trusted Awards, as voted by American shoppers. BrandSpark surveyed 10,082 Americans in the BrandSpark American Grocery Trust Study to capture their real opinions of which grocery stores they trust the most. Trust leaders were identified by 8 store formats nationally and in four major regions and across 36 key attributes as well as the top 5 grocery retailers nationally.
After a year of spiking prices for household groceries, this list can help Americans choose a store that is trusted by other shoppers and best suits their needs in 2023.
“Now that the holidays have passed, retailers need to work on building a strong 2023 by prioritizing trust building initiatives with consumers”, says Adam Bellisario, AVP BrandSpark Most Trusted Awards. “As inflation continues to hit grocery categories heavily, conventional stores with strong private label offerings are going to be popular with consumers because they can meet their needs in terms of price and effective options”, says Philip Scrutton, VP of Shopper Insights, BrandSpark International. “We are already seeing retailers like Walmart and Aldi performing very well nationally. Both brands not only have an extremely strong presence but offer consumers attractive private label options offering greater value than national brands, which is very attractive to consumers who will continue to see their grocery budgets being stretched. Despite inflation, the trust drivers are remarkably stable – suggesting that retailers should stick to their strategies. Even with shoppers’ increased focus on prices, quality-driven conventional grocers still rank highly in each region, including Kroger (South and Midwest), Safeway (West), Publix (South) and ShopRite (Northeast)”, says Philip Scrutton.
Notable findings regarding the most important drivers of grocer trust (attributes)
- Aldi, H-E-B, and Walmart are most trusted for affordability.
- H-E-B, Walmart, and Kroger are strongest for store brand/private label products.
- H-E-B, ShopRite, and Kroger deliver on fresh produce.
- H-E-B is most trusted for quality fresh food and an enjoyable in-store experience.
- Kroger, H-E-B, and ShopRite deliver the most valuable circulars.
- Walmart is #1 for curbside pickup while Amazon Fresh leads for delivery.
Notable findings regarding trust across 8 key store formats
- Aldi is the most trusted discount and small format grocer, and Walmart is the most trusted conventional Grocer nationally but faces some stiff competition regionally where ShopRite is #1 in the Northeast, and Kroger is #1 in the Midwest.
- CVS is the most trusted pharmacy chain ahead of Walgreens, but we now see that Walmart Pharmacy is in third position posing a threat for the two major national chains.
Other findings
- Rapidly expanding “Dollar Store” retailers Dollar General, Dollar Tree had the highest shopper reach increase in 2022, with Dollar General topping the list as most trusted Dollar Store Chain.
- 2022 saw 44% of shoppers ordering groceries online, consistent with 45% in 2021. Half of these shoppers ordered from Walmart vs. 1 in 6 from Amazon Fresh, but Amazon Fresh achieved the greatest growth.
- Club stores strengthened trust with existing members who relied on them even more in 2022 for bulk orders at fair prices. BJ’s Wholesale Club, Sam’s Club, and Costco Wholesale all increased trust with their own shoppers.
- Grocer Food Lion built trust with fair prices and loyalty rewards, and it paid off: achieving the highest trust growth, increasing their trust score, and jumping from #7 to #4 for most trusted grocery retailer for value since 2021.
- Among own shoppers H-E-B has an impressive lead in trust compared with all other grocery stores covered in the Study.
Trust plays an integral role in the decision of where to shop, especially during these challenging inflationary times. There is a risk that if customers switch retailers now they may not return even when cost of living pressures ease. “This is an important moment for retailers to build trust with shoppers, and they can do so by communicating why they are trusted and how they plan to help Americans through this”, says Adam Bellisario.
The BrandSpark/Newsweek Partnership aims to make shopping easier for Americans. “We are excited to partner with Newsweek, one of the world’s most recognizable media brands, which will be promoting the full list of winners to ensure that consumers have the most reliable shopping information available to them”, says Robert Levy, President of BrandSpark International. “Winners now have the opportunity of sharing their valuable wins not only with their customers but also with their teams and investors”.
The winners and how they are determined
In the BrandSpark American Grocery Trust Study 10,082 American shoppers determined the 2023 BrandSpark Most Trusted Awards winners, and results are ranked based on the greatest number of votes. Brand citations of ‘most trusted’ retailer by format are determined by consumers’ unaided write-in votes for their ‘most trusted’ retailer. The brand(s) voted most trusted is/are listed as Rank #1. Any brand Ranked 1-3 is considered a “Top 3 Trust Leader”, any brand Ranked 4-5 is considered a “Top 5 Trust Leader”, and any brand Ranked 6-10 is considered a “Top 10 Trust Leader”, having garnered a significant trust share in the category. Brand citations as the ‘most trusted’ overall retailer and ‘most trusted’ by attribute are determined by consumers choosing from a list of the 66 largest grocery retailers nationally.
The 2023 BrandSpark Most Trusted Awards winners are listed below. See details at www.BrandSparkMostTrusted.com and contact us for more information on any category. *
MOST TRUSTED GROCERY RETAILERS BY STORE FORMAT | |||||
Region | Rank #1 | Rank #2 | Rank #3 | Rank #4 | Rank #5 |
Conventional | Walmart | Kroger | Publix | Safeway | H-E-B |
Discount | Aldi | Walmart | Grocery Outlet | Dollar | Save-A-Lot |
Small Format | Aldi | Trader Joe's | Walmart | Kroger | Save-A-Lot |
Natural & | Whole Foods | Trader Joe's | Sprouts | Walmart | Natural |
Online | Walmart | Amazon | Instacart | Kroger | -- |
Convenience | 7-Eleven | Circle K | Wawa | Casey's | QuikTrip |
Dollar Store | Dollar General | Dollar Tree | Family Dollar | 99 Cent | -- |
Pharmacy | CVS | Walgreens | Walmart | Rite Aid | Kroger |
MOST TRUSTED CONVENTIONAL AND DISCOUNT GROCERY RETAILER BY | |
Format | Rank #1 |
Conventional Grocery Retailer (National) | Walmart |
Conventional Grocery Retailer (West) | Safeway / Walmart (tie) |
Conventional Grocery Retailer (South) | Walmart |
Conventional Grocery Retailer (Midwest) | Kroger |
Conventional Grocery Retailer (Northeast) | ShopRite |
Discount Grocery Retailer (National) | Aldi |
Discount Grocery Retailer (West) | Grocery Outlet |
Discount Grocery Retailer (South) | Aldi / Walmart (tie) |
Discount Grocery Retailer (Midwest) | Aldi |
Discount Grocery Retailer (Northeast) | Aldi |
MOST TRUSTED GROCERY RETAILERS OVERALL BY REGION (RANK #1-5) | |||||
Region | Rank #1 | Rank #2 | Rank #3 | Rank #4 | Rank #5 |
National | Walmart | Kroger | Aldi | Costco Wholesale | Publix |
West | Walmart | Safeway | Costco Wholesale | Kroger | WinCo |
South | Walmart | Kroger | Publix | H-E-B Grocery | Food Lion |
Midwest | Walmart | Kroger | Aldi | Meijer | Hy-Vee |
Northeast | Walmart | ShopRite | Stop & Shop | Aldi | Wegmans |
MOST TRUSTED GROCERY RETAILERS OVERALL BY REGION (RANK #6-10) | |||||
Region | Rank #6 | Rank #7 | Rank #8 | Rank #9 | Rank #10 |
National | H-E-B | Sam's Club | Safeway | Trader Joe's | Meijer |
West | Albertsons | Trader Joe's | Amazon | Ralph's | Fred Meyer |
South | Aldi | Sam's Club | Costco | Dollar General | Whole Foods Market |
Midwest | Sam's Club | Jewel-Osco | Costco | Target | Giant Eagle |
Northeast | Giant Food | Hannaford | BJ's | Trader Joe's | Costco |
MOST TRUSTED GROCERY RETAILERS BY ATTRIBUTE (RANK #1-5) | ||||||
Segment | Category | Rank #1 | Rank #2 | Rank #3 | Rank #4 | Rank #5 |
Value | Affordability | Walmart | H-E-B | Aldi | WinCo | Grocery |
Value | Loyalty | Kroger | Giant Eagle | Stop & | Food Lion | Jewel-Osco |
Value | Valuable | Kroger | H-E-B | ShopRite | Hy-Vee | Price |
Value | Valuable | H-E-B | Meijer | Kroger | Price Chopper | Stop & Shop |
Value | Great | H-E-B | Hy-Vee | ShopRite | Walmart | Kroger |
Service | Easy | H-E-B | Walmart | Kroger | Publix | Amazon Fresh |
Service | Enjoyable | H-E-B | Walmart | Publix | Kroger | Meijer |
Service | Home Delivery | Amazon | Walmart | Amazon | H-E-B | ShopRite |
Service | In-Store | Walmart | H-E-B | Publix | Wegmans | Kroger |
Service | In-Store | Walmart | Giant | Kroger | H-E-B | Publix |
Service | Service / | H-E-B | Hy-Vee | Publix | Kroger | Walmart |
Service | Store | H-E-B | Walmart | Publix | Kroger | Hy-Vee |
Service | Up-to-Date | H-E-B | Walmart | Publix | Wegmans | Amazon |
Service | Curbside | Walmart | H-E-B | Kroger | Hy-Vee | Target |
Service | In-Store | Publix | H-E-B | Wegmans | Meijer | Walmart |
Fresh | Fresh Meat | H-E-B | Giant | Hy-Vee | Kroger | ShopRite |
Fresh | Fresh | H-E-B | ShopRite | Kroger | Publix | Hy-Vee |
Fresh | Fresh | H-E-B | Publix | Wegmans | Kroger | Price |
Fresh | Fresh | H-E-B | Hy-Vee | Wegmans | Publix | Jewel-Osco |
Fresh | Healthy | H-E-B | Whole | Hy-Vee | Wegmans | Sprouts |
Fresh | In-store Deli | Publix | Giant | Hy-Vee | H-E-B | Giant Eagle |
Products | Beauty | Walmart | Target | Meijer | H-E-B | Amazon Go |
Products | Beer, Wine | H-E-B | Walmart | Hy-Vee | Wegmans | Meijer |
Products | Bulk Food | Costco | Sams Club | BJs | WinCo | Walmart |
Products | Food for | H-E-B | Walmart | Publix | ShopRite | Kroger |
Products | Gourmet | Whole | Wegmans | H-E-B | Hy-Vee | The Fresh |
Products | Home | Walmart | Target | Meijer | H-E-B | Costco |
Products | Household | Walmart | H-E-B | Target | Meijer | ShopRite |
Products | Internationa | Wegmans | H-E-B | Trader | Giant | Walmart |
Products | Mexican | H-E-B | Walmart | Hy-Vee | Kroger | Meijer |
Products | Natural / | Whole | Sprouts | Trader | Wegmans | H-E-B |
Products | Over-the- | Walmart | H-E-B | Meijer | Kroger | ShopRite |
Products | Packaged | H-E-B | Walmart | ShopRite | Kroger | Publix |
Products | Pet Food & | Walmart | H-E-B | Amazon | Meijer | Giant Eagle |
Products | New | Walmart | H-E-B | Hy-Vee | ShopRite | Wegmans |
Products | Store Brand | H-E-B | Walmart | Kroger | Publix | ShopRite |
MOST TRUSTED GROCERY RETAILERS BY ATTRIBUTE (RANK #6-10) | ||||||
Segment | Category | Rank #6 | Rank #7 | Rank #8 | Rank #9 | Rank #10 |
Value | Affordability | ShopRite | Kroger | Amazon | Save-A-Lot | Food Lion |
Value | Loyalty | ShopRite | Safeway | Meijer | Hy-Vee | Fred |
Value | Valuable | Meijer | Walmart | Publix | Harris | Giant |
Value | Valuable | Walmart | Hy-Vee | ShopRite | BJs | Von's |
Value | Great | Meijer | Stop & | Costco | Food Lion | Grocery |
Service | Easy | Wegmans | Hy-Vee | Meijer | Stop & | Safeway |
Service | Enjoyable In- | ShopRite | Costco | Trader | Food Lion | Wegmans |
Service | Home | Publix | Meijer | Kroger | Wegmans | Grocery |
Service | In-Store | Meijer | Safeway | Food Lion | ShopRite | Costco |
Service | In-Store | Meijer | Hy-Vee | Wegmans | Fred Meyer | Stop & |
Service | Service / | Trader Joe's | Wegmans | Grocery | ShopRite | Meijer |
Service | Store Organization | Meijer | Food Lion | Wegmans | ShopRite | Amazon |
Service | Up-to-Date / | Kroger | Stop & | Meijer | ShopRite | Target |
Service | Curbside | Acme | Amazon Go | BJs Wholesale Club | Fred Meyer | ShopRite |
Service | In-Store | Kroger | Harris Teeter | Costco | ShopRite | Target |
Fresh | Fresh Meat | Publix | Meijer | Wegmans | Stop & | Costco |
Fresh | Fresh | Meijer | Walmart | Wegmans | Sprouts | Whole |
Fresh | Fresh | ShopRite | Giant | Giant Food | Whole | The Fresh |
Fresh | Fresh | ShopRite | Kroger | Meijer | Walmart | Costco Wholesale |
Fresh | Healthy | Giant Eagle | Publix | The Fresh | Kroger | Walmart |
Fresh | In-store Deli | ShopRite | Wegmans | Kroger | Jewel-Osco | Hannaford |
Products | Beauty | ShopRite | Fred | Amazon | Giant Eagle | Kroger |
Products | Beer, Wine & | Kroger | Giant | Jewel-Osco | Costco Wholesale | Publix |
Products | Bulk Food | H-E-B | Amazon | Amazon | Wegmans | Grocery |
Products | Food for | Costco Wholesale | Wegmans | Food Lion | Stop & | Harris |
Products | Gourmet | Trader Joe's | Publix | Fresh | Harris | Meijer |
Products | Home Goods | Amazon Go | BJs | Amazon | Stop & | Fred |
Products | Household | Costco | BJ's | Kroger | Dollar | Amazon |
Products | International | Kroger | Hy-Vee | Publix | Meijer | Amazon |
Products | Mexican | WinCo | Publix | Giant Eagle | Amazon | ShopRite |
Products | Natural / | Amazon | Hy-Vee | Kroger | Publix | The Fresh |
Products | Over-the- | Target | Giant Eagle | Jewel-Osco | Harris | Costco |
Products | Packaged | Amazon | Meijer | Costco | Stop & | Food Lion |
Products | Pet Food & | Kroger | Target | ShopRite | Stop & | Fred |
Products | New | Amazon | Costco | Publix | Meijer | Grocery |
Products | Store Brand / | Costco | Amazon | Fred Meyer | Aldi | Jewel- |
About BrandSpark International
Founded in 2001, BrandSpark International is a marketing research firm that uniquely combines real world omni-channel consumer insights with a deep understanding of competitive context, providing our clients with highly actionable insights. We are strategic thinkers and storytellers that fuse our passion for insights with our clients’ need to drive results. Our multi-disciplinary, highly-responsive team takes a customized consulting approach to solving brand and marketing challenges, refining brand positioning, building consumer trust, and improving success with new product launches.
Newsweek Media Partnership
Newsweek will feature the winners and will offer winning brands unique high-value advertising opportunities for brands anchored by editorial content. The BrandSpark Most Trusted Awards has updated its highly influential logo to include the iconic and instantly recognizable Newsweek logo to generate even more impact for shoppers and brands.
*Permission and authorization from Best New Product Awards Inc. are required to reference the BrandSpark Most Trusted Awards win or use the Most Trusted Logo or winning Claims.
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SOURCE BrandSpark International