DUBLIN--(BUSINESS WIRE)--Dec 29, 2022--

The “Conversational Commerce: Market Data & Forecasting Report 2022-2027” report has been added to ResearchAndMarkets.com’s offering.

This market-leading Conversational Commerce forecast suite provides a thorough view of the conversational commerce ecosystem, including chatbots, OTT messaging, RCS messaging and voice assistants services. It assesses and projects development of these technologies within specific markets, aligned with a detailed analysis of future potential opportunities.

The forecasts include:

Conversational Commerce Market Summary, including:

• Total Users of Conversational Commerce
• Total Spend over Conversational Commerce

Chatbot Commerce Market Summary, including:

• Total Number of Commerce Chatbots Accessed per Annum
• Total Number of Commerce Chatbots That Complete In-app Purchases
• Total Spend over Chatbot Commerce
• Data Splits provided for total chatbot that are web-based and app-based

OTT Messaging Commerce Market Summary, including:

• Total Number of Smartphone Users who use Instant Messaging (IM)
• Total Number of IM Users That Are Conversational Commerce Capable
• Total Number of IM Commerce Transactions
• Total Transaction Value via IM Conversational Commerce Services

RCS Messaging Commerce Market Summary, including:

• Total RCS Capable Mobile Subscribers
• Total Number of RCS-capable Subscribers Making Payments via Conversational Commerce
• Total Transactions via RCS-based Conversational Commerce
• Total Spend over RCS-based Conversational Commerce Channels

Voice Assistants Commerce Market Summary, including:

• Total Voice Assistants that are Payment-enabled
• Total Number of Voice Assistants That Actively Make Payments
• Total Transactions Made by Payment-enabled Voice Assistants
• Total Spend over Payment-enabled Voice Assistants

Data Splits for each channel is also provided for the proportion of total spend attributable to the following markets:

• Banking
• eCommerce & Retail
• Food & Groceries
• Clothing & Fashion
• Electronics
• Digital Ticketing

Key Topics Covered:

Market Trends & Strategies

1. Key Takeaways & Strategic Recommendations

1.1 Conversational Commerce: Key Takeaways

1.2 Conversational Commerce: Strategic Recommendations

2. Future Market Outlook

2.1.1 Introduction and Definitions

i. BOPIS

2.1.2 Current Market Outlook

i. OTT Messaging Commerce

ii. RCS Messaging Commerce

iii. Chatbots

iv. Digital Voice Assistants Commerce

2.1.3 Key Drivers to Conversational Commerce

2.1.4 Key Challenges to Conversational Commerce

3. Market Segment Analysis

3.1 Introduction to the Market Segment

3.1.1 Market Segment Methodology

3.1.2 Banking & Financial Services

i. Market Analysis

ii. RCS

iii. OTT

iv. Chatbots

v. Voice Assistants

3.1.3 eCommerce & Retail

i. Market Analysis

ii. RCS

iii. OTT

iv. Chatbots

v. Voice Assistants

3.1.4 Digital Ticketing

i. Market Analysis

ii. RCS

iii. OTT

iv. Chatbots

v. Voice Assistants

4. Business Model Analysis & Value-added Services

4.1 Conversational Commerce: Business Model Analysis

4.1.1 Omnichannel Retail

4.2 Conversational Card Payments

4.2.1 Integration with PSPs

i. Security Concerns

4.2.2 BNPL

4.2.3 Embedded Finance

4.3 Conversational Commerce: Value-added Services

4.3.1 Digital Loyalty Programs

4.3.2 Brand Identity & Authentication

4.3.3 QR Codes

i. QR Code Payments

ii. Regional Opportunities

4.1.2 Total RCS-capable Subscribers Making Payments via Conversational Commerce Channels

4.1.3 Total Spend over RCS Conversational Commerce Channels

5. Voice Assistants

5.1 The Future of Voice Assistant-enabled Speakers Commerce Services

5.1.1 Voice Assistant Commerce Forecast Methodology

5.1.2 Total Voice Assistants That Actively Make Payments

5.1.3 Total Transaction Value for Payment-enabled Voice Assistants

For more information about this report visit https://www.researchandmarkets.com/r/apqxbl

View source version on businesswire.com:https://www.businesswire.com/news/home/20221229005248/en/

CONTACT: ResearchAndMarkets.com

Laura Wood, Senior Press Manager

press@researchandmarkets.com

For E.S.T Office Hours Call 1-917-300-0470

For U.S./ CAN Toll Free Call 1-800-526-8630

For GMT Office Hours Call +353-1-416-8900

KEYWORD:

INDUSTRY KEYWORD: TECHNOLOGY ELECTRONIC COMMERCE

SOURCE: Research and Markets

Copyright Business Wire 2022.

PUB: 12/29/2022 12:32 PM/DISC: 12/29/2022 12:32 PM

http://www.businesswire.com/news/home/20221229005248/en